Basic System Checks

Pre-ticket Logging User Checks

Before logging a ticket with the Care service desk, please check the following:

AV System:

• Has the device or room system been re-booted?
• Have specific devices been re-booted?
• Have there been any manual firmware or software updates made by anyone other than the contracted AV service provider?
• Is there any visible damage to cables and connections?
• Are there any unconnected cables?
• Have any cables been swapped out by anyone other than the contracted AV service provider?

Power:

• Does the device have power?
  • Power lights should be illuminated
  • Power cable should be connected to rear
  • Wall sockets should be ON
• Is there building power to the room?
  • Check with Facility Management for power availability to room?
  • Has there been a scheduled power-down exercise?
  • Has there been a recent power outage/failure?

Network:

• Is there live internet availability?
• Have internet provisions been recently changed?
• Does the device or room have network connectivity?
• Are CAT5/6 cables connected correctly to devices?
• Check with IT Department for if there have been any infrastructure changes that may impact AV system connectivity.