Good Afternoon all,
As some of you have already experienced, following Teams' latest upgrade to version 4.17, there is a common issue with screen flickering.
Unfortunately Teams is attempting to run at 4k, and as such is sending those signals to the screens, however this is not possible, and runs normally at 1080p. This is causing a scaling mismatch, which is causing the screens to do such things as flicker, 'tear', or change screen layout.
There are 2 resolutions for this currently; they are both rooted from EDID minders.
Option 1 - We can install EDID Emulators at the end of the HDMI cable which is connected to the screen.
Option 2 - We can run a script on the Teams system, this will again resolve the issue - and is slightly quicker than installing an adaptor as we can do this remotely.
Please note the above are not certain fixes; however should see improved stability.
Should you experience this issue please let us know and we are happy to look into next steps for you.
Best Regards,
Care Support Team
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